Privacy Policy

App Nursery Pty Ltd
Effective Date: 17 December 2025
Last Updated: 17 December 2025

App Nursery Pty Ltd (we, us, or our) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, secure and dispose of personal information in connection with our business activities as a mobile, web and custom software application development studio.

1. What personal information do we collect?

The types of personal information we may collect include:

  • Contact and identity information — name, business name, job title, postal address, email address, telephone number(s)
  • Account and billing information — company details, ABN, billing address, payment details (we do not store full credit card numbers)
  • Correspondence — messages, emails, meeting notes, support tickets and any information you voluntarily provide when contacting us
  • Website and marketing data — IP address, browser type/version, device information, pages visited, time/date of visit, referral source, cookies and similar technologies (see section on Cookies below)
  • Project-related information — any personal information you provide or that is contained in materials you supply to us for the purpose of developing, testing, supporting or maintaining software applications (e.g. user data schemas, test accounts, API keys with personal identifiers)
  • Employment/Contractor information — if you apply for a position or work with us (resumes, references, tax file number, superannuation details, bank details etc.)

We generally only collect the personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities.

2. How do we collect personal information?

We collect personal information in the following ways:

  • Directly from you when you contact us, request a quote, enter into a contract, attend a meeting, sign up for a newsletter, or provide feedback
  • Through our website forms (contact, quote request, newsletter subscription)
  • Automatically via cookies, analytics tools (e.g. Google Analytics), server logs and similar technologies when you interact with our website
  • From third parties in limited circumstances (e.g. business referrals, public directories, or joint marketing partners with your consent)
  • During the software development process when you provide materials containing personal information for inclusion in, or testing of, applications we develop

3. Why do we collect, hold, use and disclose personal information?

We collect, hold, use and disclose your personal information for the following primary purposes:

  • To provide our core services: custom software design, mobile/web app development, UI/UX design, consulting, maintenance and support
  • To communicate with you about quotes, projects, invoices, support and other business matters
  • To manage and administer our client relationships, contracts and accounts receivable
  • To improve our website, services and user experience
  • To send you marketing communications, newsletters and information about our services (you may opt out at any time)
  • To comply with legal obligations, resolve disputes, enforce agreements and protect our rights
  • For internal administrative, research, planning, risk management and quality assurance purposes

4. Cookies and similar technologies

We use cookies and similar tracking technologies on our website to enhance user experience, analyse usage trends and deliver personalised content.

You can manage cookies through your browser settings. Please note that disabling cookies may limit some functionality of our website.

We may use third-party analytics and advertising services (e.g. Google Analytics, Google Ads). These services may collect anonymised data about your use of our site.

5. Who do we disclose personal information to?

We may disclose your personal information to:

  • Our employees, contractors and consultants who need it to perform their duties
  • Third-party service providers we engage to host data, provide cloud services, analytics, email marketing, payment processing, accounting/bookkeeping or IT support
  • Professional advisors (lawyers, accountants, insurers)
  • Government/regulatory bodies when required or authorised by law
  • Business partners or joint venture entities (only with your consent or where necessary for a project)

Overseas disclosure
Some of our third-party service providers (e.g. cloud hosting, analytics, email platforms) are located overseas, including in the United States, European Union, Singapore and other countries. We take reasonable steps to ensure these overseas recipients do not breach the Australian Privacy Principles. By using our services you consent to the transfer of your personal information to these overseas recipients on these terms.

6. How do we hold and secure personal information?

We hold personal information in both electronic and (in limited cases) hard copy form.

We use reasonable technical, physical and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Unfortunately, no data transmission or storage method is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

7. How long do we keep personal information?

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (whichever is longer).

Once information is no longer needed, we will take reasonable steps to destroy or de-identify it.

8. Access and correction

You have the right to access and request correction of the personal information we hold about you, subject to certain exceptions under the Privacy Act.

To request access or correction, contact us using the details below. We may charge a reasonable fee for providing access (but not for making a request).

We will respond within a reasonable period (usually 30 days).

9. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us in the first instance.

We will investigate your complaint promptly and fairly and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

10. Marketing communications

Where we send you direct marketing communications, you may opt out at any time by using the unsubscribe facility in the communication or by contacting us.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The updated version will be posted on our website with the revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact us

If you have any questions about this Privacy Policy, You can contact us: